Questions, answered.

Standard shipping is free on every order and usually arrives in 7 to 9 days. Need it sooner? Choose Express Priority Shipping at checkout for $5.99 and it usually arrives in 5 to 7 days.

Orders are processed within 1 to 2 business days. As soon as yours ships we email you a tracking number. Standard orders go out with FedEx Ground or OnTrac.

Use the tracking link in your shipping confirmation email, or enter your order number on our Track Your Order page. If you ordered more than one item, they may ship separately, and each package gets its own tracking number and email.

We ship to addresses in the continental United States. We can't ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, or to P.O. boxes and APO/FPO addresses.

No. Our prices already include applicable sales tax, so the price you see is the price you pay. See our Sales Tax Policy for details.

Yes, if it hasn't shipped yet. Email support@flashchill.com right after you order. Cancellations requested within 24 hours, before shipment, get a full refund. If it has already shipped, please don't refuse the delivery. Let it arrive and we'll help you with a return.

You have 30 days from delivery to start a return. For each item you can choose:

• Keep it: keep the item and get a 25% partial refund. Nothing to ship back.
• Return it: send it back with the prepaid FedEx label we email you and get a 75% refund. The 25% covers round-trip shipping and restocking.
• Defective: we ship you a brand-new replacement for free, with no return needed.

Full details are in our Return & Refund Policy.

Start your return online in our Returns Portal. You’ll need your order number, the email or phone number on the order, and 5 photos (3 of the product and 2 of the packaging). The portal walks you through each step, and we review every request within 1 to 2 business days.

Start a request in our Returns Portal and choose Defective, with the 5 photos and a short description of the problem. We’ll send you a brand-new replacement at no cost, and you don’t have to send the original back.

Refunds go back to your original payment method within 5 to 7 business days after your return is received and checked. Your bank may take a few extra days to post it.

Just reply to the email your label came in and we'll send it again. Labels are good for 30 days from the day we issue them.

Match the BTU rating to your room. Every product page lists the room size each unit is built for, in square feet. As a rule of thumb, 8,000 BTU suits a bedroom or office, 10,000 BTU a large bedroom or living room, and 12,000 to 14,000 BTU a big, open room. Sunny rooms, high ceilings and kitchens need a size up. Not sure? Email us your room size and we'll pick one for you.

A portable AC rolls on casters and vents hot air out through a hose and window kit. There's nothing to mount, and you can move it room to room. A window AC sits in the window and keeps your floor clear. Both are on our shop page.

Countertop ice makers are for the kitchen, home bar or RV. Fill the tank, plug it in, and the first batch drops in minutes. Self-dispensing and water-dispenser models pour ice and cold water at the push of a button. Undercounter and commercial machines connect to a water line and make enough ice for a restaurant, bar or café.

Yes. Portable ACs push hot air outside through the exhaust hose. Each one comes with a window kit for standard sliding and hung windows, and setup takes about 10 minutes with no tools.

Many of our units recycle most of the moisture they collect and send it out with the exhaust air, so you rarely need to empty them. In very humid weather, or when you use Dry mode, you can drain them through the drain port or attach a hose for continuous draining. Each product page lists that model's details.

Yes. Our window units include the mounting hardware and side panels for a standard window, and most people install one in under 30 minutes. Check the window size range on the product page first.

No. Just pour water into the reservoir and plug the machine in. Undercounter and commercial machines connect to a water line for automatic refills. The product page says which setup each model needs.

Countertop ice makers aren't freezers. Ice that slowly melts drains back into the reservoir and is made into fresh ice again. For a big batch, move the ice to your freezer as it fills. Commercial machines have insulated bins that keep ice for hours.

Many of our models have a self-cleaning cycle. Otherwise, run a rinse with water and a little vinegar or lemon juice every few weeks, and empty the reservoir if you won't use the machine for a few days.

We accept all major credit and debit cards, plus Shop Pay and Apple Pay. Checkout is secure and encrypted.

No. You can check out as a guest. We'll email your order confirmation and tracking either way.

Yes. Real people answer every email, usually within 15 minutes during business hours. Email support@flashchill.com or visit our Contact page.