Contact us
We’re here to help.
Questions about a product, help sizing the right one for your room, or an update on your order: a real person on the FlashChill team will get back to you, usually within one business day.
Email us
support@The fastest way to reach us. Most emails get a reply within one business day.
Our hours
Mon to Fri, 8:30am to 5:00pm CTMessages sent after hours are answered the next business day.
Send us a message
Fill this out and a real person will email you back, usually within one business day.
Helpful to include
- Your order number, if you have one
- The room size and how you’ll use it, if you need help choosing
- A photo, if something arrived damaged
Quick answers
Start a returnReturns Portal: start your return or exchange online→
Track your orderEnter your order number for live tracking→
FAQsShipping, returns, orders and choosing the right size→
Returns & refunds30 days from delivery to start a return→
Shipping policyFree standard shipping, most orders arrive in 5 to 7 business days→
Free shippingOn every order
30-day returnsStart yours online in minutes
Real peopleUsually a reply within one business day